Returns & Refunds

Change-of-mind cancellations

For most products ordered online, UK customers have a legal right to cancel without giving a reason within 14 days after the day they receive their order. Where goods from one order are delivered separately, the cancellation period generally runs from the final delivery. Certain statutory exceptions may apply, for example to goods made to a customer's specifications or clearly personalised.

To cancel, email hipatistore@gmail.com before the cancellation period ends. Include your order number and a clear statement that you wish to cancel; you do not have to give a reason. You then normally have another 14 days to send the goods back.

How to return an item

Contact us to obtain the correct return instructions and address. VulmiLight works with more than one supplier, so the appropriate return arrangements may depend on the product. Where a supplier cannot receive a return directly, we can arrange a return address within the United Kingdom. Please do not post a return to the address on the original shipping label without checking with us first. Asking for return instructions does not affect your legal right to cancel by making a clear statement within the cancellation period.

Who pays return postage?

If you change your mind, you are responsible for the direct cost of returning the item. The cost of postage will depend on the size and weight of the parcel and the delivery service selected. This applies where we have informed you of that responsibility before purchase, as required by law. If a product cannot normally be returned by post, any applicable estimated return cost must be provided before purchase.

VulmiLight will cover return postage where we are required to do so by law, including eligible returns of faulty, damaged, incorrect or misdescribed goods, and if we failed to give you the required return-cost information before purchase. We do not charge a separate return-handling or restocking fee for a statutory cancellation.

Refunds

When you validly cancel under your statutory rights, we will refund the purchase price and any standard outbound delivery charge you paid. We do not refund the additional cost of an upgraded delivery service beyond standard delivery. Our standard UK delivery is currently free of charge.

Refunds will be made without undue delay and, where we have not offered to collect the goods, within 14 days of receiving the returned goods or proof that they have been sent back, whichever is earlier. Unless you expressly agree otherwise, refunds will be made to the original payment method.

You may inspect products as you would in a physical shop. Where permitted by law, we may deduct an amount to reflect any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Faulty, damaged or incorrect goods

If a product arrives damaged, is faulty, is not as described or is the wrong item, email hipatistore@gmail.com with your order number and details of the problem. Photographs may help us investigate, but your statutory rights are not conditional on supplying photographs. We will arrange an appropriate remedy and cover return costs where required by law. These rights are separate from the 14-day change-of-mind cancellation right.

Contact us

VulmiLight customer support: hipatistore@gmail.com. Please contact us for return instructions, delivery-related concerns or refund enquiries.