Delivery Policy

Where we deliver

VulmiLight currently offers delivery to addresses in the United Kingdom only. Availability for specific postcodes and remote locations will be confirmed at checkout. We do not offer delivery outside the UK at this time.

Shipping charges

Standard delivery is free on all orders within our UK delivery area, with no minimum purchase amount. No extra standard delivery charge applies if an order is sent in separate parcels.

Dispatch and delivery times

We work with different suppliers, so dispatch arrangements and delivery times vary depending on the product and its location. Please review any specific delivery information provided on a product listing before ordering. If a delivery period is agreed for your order, we will aim to meet that period.

If no delivery date or period has been agreed, we will deliver without undue delay and generally no later than 30 days after the contract is made, as required by UK consumer law. If we cannot meet the agreed or legally required delivery period, we will contact you. Your statutory rights, including any right to cancel and obtain a refund for late delivery, remain unaffected.

Multiple items in one order

Products may be dispatched from different suppliers or locations. As a result, items ordered together can arrive in different parcels and on different days. This does not increase the standard delivery charge.

Tracking your order

Where tracking is available, we will provide tracking information after dispatch. Tracking updates may vary by carrier and supplier.

Delayed, missing or damaged parcels

If your order is delayed, missing or arrives damaged, please contact us with your order number and details of the issue. For damaged items, photos can help us investigate. VulmiLight will assist with the issue and remains responsible to customers for delivery under applicable consumer law.